Problems & Help:
Problems can arise even in the best nursing homes. If there are problems,
concerns or a complaint about any aspect of the care or treatment of a loved one in a nursing home, a number of different
approaches can be taken to resolve those problems.
It is usually a good idea to try to resolve the problems within the
facility and at the lowest possible level. If that is not successful, work your way up the nursing home "chain of command."
Finally, there are also outside agencies that can provide assistance if the problem is still not resolved. The approach taken
will depend on the type of problem and what one may be most comfortable with. However, some cases, such as abuse or neglect,
need to be reported immediately to your State Department of Health and Adult Protective Services.
Before working to solve a problem, gather as much specific and factual
information as possible about the concern. Obtain as much of the "who, what, where, when, how and why" information that is
available. It is important to be as precise as possible in conveying what is wrong.